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TERMS & CONDITIONS.

Introduction

The following terms and conditions are to administer the use of the exhaleshisha.com website. By using this website you accept and adhere to the terms of use prepared. If you disagree with these terms then you must not use this website. The use of this website includes the purchasing of products, contacting the Exhale Shisha team and general use of the website. Please note that these terms and conditions of use can change from time to time without any prior notice. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website. Please also be familiar with our below referenced privacy policy.

Company Details.

Exhale Shisha Limited is officially registered with Companies House (CH Reg: 08564625). The registered address is:

Exhale Shisha Limited
Central Boulevard
Blythe Valley Business Park
Shirley
Solihull
B90 8AG

The company is HMRC VAT registered (VAT registration number: 0000000).

If you wish to make an enquiry we recommend contacting our team using either of the following methods:

Email: info@exhaleshisha.com
Phone: 01564711566

Eligibility.

To use this this website you must be at least 18 years of age. This product is not suitable for pregnant or breast-feeding women.

Licence and Copyright.

The licence of the intellectual property rights of the website is all registered to Exhale Shisha Limited. You must not use any material from this website. You must not replicate or edit any material from this website. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Exhale Shisha Ltd. Any replication of the products or web content is illegal and is strictly forbidden unless authorised in writing by team at Exhale Shisha Ltd.

Website Use.

You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. Exhale Shisha Limited takes no responsibility for any liability, damage, or loss undergone by any user or third party of the Exhale Shisha Ltd. products or services.

Privacy and Data Protection.

Exhale Shisha Ltd is committed to protecting your privacy. For details of how we manage your personal data, please read our privacy policy.

Product Information.

Exhale pride themselves on having manufactured the best electronic shisha pen available on the market. The Exhale shisha pen is a product which characteristics, aesthetics and function are similar to an electronic cigarette. Other names for the pen are e-shisha, e-hookah, e-shish, electric shisha, electronic shisha, e-hookah, electronic hookah etc.  

The flavours currently being sold (Apple, Blueberry, Cherry, Lemon and Strawberry) and any future flavours contain the following ingredients unless otherwise stated: propylene glycol, glycerin, water and other edible flavourings. These flavourings are common and found regularly in everyday foods. Exhale Shisha Products are made to UK/EU standards. If you are taking medication or suffer from any medical conditions you should consult a doctor before using Exhale Shisha products. In rare cases, ingredients may cause sensitivity, please do not use Exhale Shisha products if you are allergic to any of the ingredients listed.

Product Use and Responsibility of User.

The user takes full responsibility for the use of any Exhale Shisha products. The product is in no way a medical practice to reduce any nicotine addiction. The user should also be responsible to adhere to Exhale Shisha recommendations: not to be used by under 18 and by pregnant or breast feeding women. The user must be aware that the components can become very hot when used excessively, therefore please do not use for long periods of time.

Exhale Shisha products are not intended to treat, cure or prevent any illness or disease. Electronic shisha pens are simply an alternative to smoking traditional shisha/hookah.

Pricing.

Prices quoted are inclusive of VAT. From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price in your order confirmation.

Ordering.

Placing an order with us is very simple. When ordering online, choose the items (and quantity) which you would like to purchase and “add to cart”. When you have completed shopping, “view cart” and follow online instructions for payment. If you do have any difficulty, do not hesitate to contact us. In the unlikely event that any product you have ordered is out of stock, we will contact you with an expected delivery date. If this is unsatisfactory, we will offer a full refund.  

Deliveries.

Exhale Shisha Ltd. is not liable for any damage or loss of product(s) suffered during delivery. All queries, claims and/or complaints pertaining to deliveries must be taken up with the delivery handler in question. If you live in a country that charges import duty, Exhale Shisha Limited is not responsible for paying this. Free delivery will reach you within 5 working days of placing the order and is only applicable to UK based customers. If you live outside of the UK then please contact the sales team for assistance at sales@exhaleshisha.com.

Disposal laws.

Retailers are responsible for providing a network of free disposable facilities for consumers for goods covered by WEEE. The products sold on this website contain batteries; therefore Exhale Shisha Limited offers a ‘take back’ service allowing you to return your used products to us for proper disposal. The cost to return the item will be the responsibility of the customer.

Product Faults.

We apologise in advance if in the rare event you receive a faulty product. Any faulty items must be reported to returns@exhaleshisha.com and must be returned to Exhale Shisha Limited, Central Boulevard, Blythe Valley Business Park, Solihull, West Midlands, B90 8AG, within 14 days of being reported. Any items not returned within the time periods stated will result in the warranty being void and will be ineligible for support, replacement or refund. Items should not have been damaged or misused otherwise this enquiry will be void.

Returns Policy.

If you decide that you do not want to keep the product, please let us know within 7 days from purchase date. You can report a return toreturns@exhaleshisha.co.uk. Then send the product to Exhale Shisha Limited, Central Boulevard, Blythe Valley Business Park, Shirley, Solihull, B90 8AG.

The product can be refunded to 85% of the invoice value. The further 15% will be used to cover any administration costs incurred to Exhale Shisha Limited. The item should be unopened and non-tampered. The cost to return the item will be the responsibility of the customer and no delivery costs will be refunded.

Breaches of Terms and Conditions.

Exhale Shisha Limited will not be doing business with anyone whom does not adhere to out terms and conditions. We will take appropriate action against anyone who we believe is involves in any fraudulent and illegal activity.

General Consent.

By continuing to browse or shop on the Exhale Shisha Ltd. website, you indicate full acceptance of the terms and conditions and privacy policy set out above. If you do not accept any of these terms please leave this website now.